Terms of Service

Lumpurini

Terms & Conditions

TERMS AND CONDITIONS OF THE ONLINE STORE

LUMPURINI

lumpurini.com/pl

Version effective as of 14.05.2026

Seller: LUMPUR-P SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

KRS: 0001192327

NIP: 9462757831

REGON: 542625401

Address: ul. Garbarska 18, lok. 10.8, 20-340 Lublin

E-mail: office@lumpurini.com

Telephone: +48 452 922 586

TABLE OF CONTENTS

§ 1. General provisions

§ 2. Definitions

§ 3. Electronic services in the Online Store

§ 4. Conditions for concluding a Sales Agreement

§ 5. Payment methods and deadlines

§ 6. Delivery costs, methods and times

§ 7. Complaints and conformity of goods with the agreement

§ 8. Statutory and extended right of withdrawal from the agreement

§ 9. Out-of-court complaint handling and claims procedures

§ 10. Provisions concerning business customers

§ 11. Personal data protection

§ 12. Product reviews

§ 13. Illegal content and the DSA

§ 14. Final provisions

Appendix No. 1 – Model withdrawal form

§ 1. GENERAL PROVISIONS

1.1. The Online Store available at lumpurini.com/pl is operated by LUMPUR-P SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Lublin (registered office and correspondence address: ul. Garbarska 18, lok. 10.8, 20-340 Lublin), entered in the register of entrepreneurs of the National Court Register under KRS number 0001192327; the registry court where the company's documentation is kept: District Court Lublin-East in Lublin with its seat in Świdnik, 6th Commercial Division of the National Court Register; share capital: PLN 5,000.00, fully paid up; NIP: 9462757831, REGON: 542625401.

1.2. Seller's contact details:

1) postal address: ul. Garbarska 18, lok. 10.8, 20-340 Lublin

2) e-mail address: office@lumpurini.com

3) telephone number: +48 452 922 586 (call charges according to the operator's tariff)

4) website address: lumpurini.com/pl

1.3. These Terms and Conditions are addressed both to consumers and to entrepreneurs using the Online Store, unless a particular provision of these Terms and Conditions states otherwise.

1.4. The Online Store respects consumer rights. A Consumer may not waive the rights granted to them under the Consumer Rights Act. Any contractual provisions less favourable to the Consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act apply in their place.

1.5. All prices displayed in the Online Store are gross prices and include the applicable VAT. Delivery costs are provided separately and are shown to the Customer during the order process.

1.6. In accordance with the requirements of the Omnibus Directive (Directive (EU) 2019/2161 of the European Parliament and of the Council), for every product covered by a price reduction, the Seller informs the Customer of the lowest price of that product applicable during the 30 days before the price reduction was introduced.

§ 2. DEFINITIONS

The terms used in these Terms and Conditions have the following meanings:

DIGITAL SERVICES ACT (DSA) – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services.

BUSINESS DAY – one day from Monday to Friday, excluding statutory public holidays.

ORDER FORM – an Electronic Service available in the Online Store that enables an Order to be placed.

CUSTOMER – (1) a natural person with full legal capacity; (2) a legal person; or (3) an organisational unit without legal personality to which the law grants legal capacity – who has concluded or intends to conclude a Sales Agreement with the Seller.

CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

ACCOUNT – an Electronic Service, i.e. a set of resources assigned to a given Service Recipient in the Service Provider's ICT system and identified by an individual e-mail address.

CONSUMER – a natural person concluding an agreement with the Seller through the Online Store, where the subject of that agreement is not directly related to that person's business or professional activity.

NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider by e-mail.

PRODUCT – a movable item available in the Online Store and forming the subject of a Sales Agreement. The Store offers in particular: indoor gyms and play sets, easels, changing tables, transformable desks, children's shelving and organisers, baby bouncers and rockers, high chairs, kids' ride-ons, playpens, strollers and prams, step stools and learning towers, and children's accessories.

PRIVILEGED ENTREPRENEUR – a natural person concluding an agreement directly related to their business activity where the content of that agreement indicates that it is not of a professional nature for that person.

TERMS AND CONDITIONS – these Terms and Conditions of the Online Store.

ONLINE STORE – the Service Provider's online store available at: lumpurini.com/pl.

SELLER / SERVICE PROVIDER – LUMPUR-P SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Lublin, ul. Garbarska 18, lok. 10.8, 20-340 Lublin; KRS: 0001192327; NIP: 9462757831; REGON: 542625401.

SALES AGREEMENT – an agreement for the sale of a Product concluded or to be concluded between the Customer and the Seller through the Online Store.

CONSUMER RIGHTS ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended).

ORDER – a declaration of will made by the Customer using the Order Form and aimed directly at concluding a Sales Agreement.

§ 3. ELECTRONIC SERVICES IN THE ONLINE STORE

3.1. Types of electronic services

The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.

3.1.1. Account – use of the Account is possible after registering in the Online Store. Registration requires completing the registration form, providing an e-mail address and setting a password. The Account Electronic Service is provided free of charge for an indefinite period. The Service Recipient may delete the Account at any time and without giving a reason by sending the relevant request to: office@lumpurini.com. The Store may also be used without registering an Account.

3.1.2. Order Form – use of the Order Form begins when the Customer adds the first Product to the electronic cart. The Order Form Electronic Service is provided free of charge and is a one-off service.

3.1.3. Newsletter – use of the Newsletter begins after providing an e-mail address and giving consent to receive commercial information. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient may unsubscribe from the Newsletter at any time and without giving a reason by clicking the unsubscribe link included in each message or by sending a request to: office@lumpurini.com.

3.2. Technical requirements

To use the Online Store, the following are required:

1) a device with Internet access (computer, tablet, smartphone)

2) an up-to-date web browser (Firefox, Chrome, Safari, Edge or Opera)

3) an active e-mail address

4) enabled Cookies and JavaScript support

3.3. Obligations of the Service Recipient

The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practice, with respect for personal rights as well as the copyrights and intellectual property rights of the Seller and third parties. It is prohibited to provide unlawful content.

§ 4. CONDITIONS FOR CONCLUDING A SALES AGREEMENT

4.1. Placing an Order by the Customer constitutes an offer to conclude a Sales Agreement. The Sales Agreement is concluded when the Seller sends the Customer confirmation that the Order has been accepted for processing to the e-mail address provided. In the case of electronic payments, processing of the Order begins after successful payment has been made.

4.2. The Product price displayed on the Online Store website is stated in Polish zloty and includes VAT. The Customer is informed of the total price, including taxes and delivery costs, during the order process.

4.3. Procedure for concluding a Sales Agreement:

1) The Customer selects the Product(s) and adds them to the cart.

2) The Customer completes the Order Form by providing the data necessary for fulfilment: first name and surname, delivery address, e-mail address and telephone number.

3) The Customer selects the delivery method and payment method.

4) The Customer clicks the "Order and pay" button (or equivalent) – at that moment, the Customer submits an offer to the Seller to conclude a Sales Agreement.

5) The Seller sends the Customer confirmation that the Order has been accepted for processing to the e-mail address provided – at that moment, the Sales Agreement is concluded.

4.4. The content of the concluded Sales Agreement is recorded and made available to the Customer by (1) making the Terms and Conditions available on the Online Store website and (2) sending an e-mail with the order confirmation.

4.5. If it is impossible to fulfil an order in whole or in part, the Seller will promptly inform the Customer. If the order has been paid for, the Seller will refund the Customer's payments according to the extent to which the order has been cancelled.

4.6. Product photos and descriptions published in the Online Store are for illustrative purposes and may differ slightly from the actual appearance of the product due to the Customer's individual device settings (monitor calibration, screen brightness, etc.).

§ 5. PAYMENT METHODS AND DEADLINES

5.1. The Seller provides the Customer with the current payment methods in the cart during the order process. Electronic payments are handled via an external payment operator. The detailed list of available payment methods depends on the currently used payment operator and is presented to the Customer each time at the order stage, before payment is made.

5.2. Available payment methods may include, in particular: electronic payments, payment card payments, the BLIK system, fast online transfers, electronic wallet payments and other methods made available by the payment operator. The availability of particular methods may depend on the selected delivery country, the Customer's device and the payment operator's settings.

5.3. The Customer should make payment promptly after placing the Order. If payment is not made within the time indicated by the payment operator, the Order may not be accepted for processing.

5.4. A VAT invoice is issued at the Customer's request. To receive an invoice, the Customer should provide invoice details in the order form or contact the Seller immediately after placing the Order at: office@lumpurini.com.

§ 6. DELIVERY COSTS, METHODS AND TIMES

6.1. Product delivery is available within the territory of the Republic of Poland and to selected foreign markets. Detailed information about available delivery countries and costs is provided in the Online Store at the order stage.

6.2. Product delivery may be paid or free of charge, depending on the Store's current offer, the value of the Order, the size of the Product and the selected delivery method. Current delivery costs are shown to the Customer each time during the order process, before a binding purchase offer is submitted.

6.3. Delivery is carried out through a carrier selected by the Seller (courier company). The Seller reserves the right to choose a carrier appropriate to the nature and dimensions of the ordered Product.

6.4. The delivery time for a Product consists of the Order preparation time and the transport time:

1) the standard time for preparing an Order for dispatch is 1–2 Business Days from the date of conclusion of the Sales Agreement and successful payment, unless a different fulfilment time is indicated for the Product,

2) the transport time depends on the available delivery method and the carrier and is usually 1–3 Business Days,

3) in special cases, including for oversized Products, Products with an individually indicated fulfilment time or increased logistics workload, the Order preparation time may be up to 7 Business Days, of which the Customer will be informed before placing the Order or promptly after placing it.

The estimated delivery time to the Customer is indicated in the Online Store or at the order stage, taking into account the available delivery methods and the nature of the Product.

6.5. If several Products with different fulfilment times are ordered, the longest preparation time among the ordered Products applies, unless the Customer agrees otherwise with the Seller.

6.6. If the Customer selects personal collection – where such an option is available – the Seller will inform the Customer by e-mail that the Product is ready for collection.

6.7. The Seller recommends that the Customer check the condition of the parcel upon receipt from the courier. If mechanical damage to the parcel is found, the Customer has the right to refuse acceptance of the parcel or draw up a damage report with the delivery person. Preparing a damage report will facilitate the pursuit of complaint claims.

§ 7. COMPLAINTS AND CONFORMITY OF GOODS WITH THE AGREEMENT

7.1. Legal basis of liability

The Seller is obliged to deliver to the Customer a Product that conforms to the Sales Agreement. The basis and scope of the Seller's liability for lack of conformity of the Product with the Agreement are set out in the Consumer Rights Act (in particular Articles 43a–43g) – for agreements concluded from 1 January 2023 – and in the Civil Code.

7.2. In the case of a complaint concerning a Product purchased under a Sales Agreement concluded from 1 January 2023, the Seller is liable for lack of conformity of the Product with the agreement for a period of 2 (two) years from the date the Product is delivered to the Customer.

7.3. Complaint submission procedure

A complaint may be submitted:

1) electronically to: office@lumpurini.com

2) in writing to: ul. Garbarska 18, lok. 10.8, 20-340 Lublin

7.4. In the complaint description, it is recommended to provide:

1) information about the subject of the complaint, in particular the type and date on which the non-conformity was identified,

2) the requested method of bringing the Product into conformity with the agreement (repair or replacement), or a request for a price reduction or withdrawal from the agreement,

3) contact details of the person submitting the complaint,

4) photographic documentation of the damage or non-conformity (if applicable).

The requirements specified in point 7.4 are recommendations and do not affect the effectiveness of a complaint submitted.

7.5. The Seller will respond to the complaint promptly, no later than within 14 calendar days from the date of its receipt. Failure to respond within the above time limit means that the complaint is deemed justified.

7.6. If the complaint is accepted as justified, the Seller bears the cost of collecting the complained-about Product from the Customer.

7.7. Warranty

A manufacturer's or distributor's warranty may be granted for Products. The detailed warranty conditions, including the guarantor's details, are specified in the warranty card attached to the Product or in the product description in the Online Store. The warranty does not exclude, limit or suspend the Customer's rights arising from the provisions on the Seller's liability for lack of conformity of the Product with the Agreement.

§ 8. STATUTORY AND EXTENDED RIGHT OF WITHDRAWAL FROM THE AGREEMENT

8.1. A Consumer and a Privileged Entrepreneur who has concluded a distance agreement may withdraw from it without giving a reason within the statutory period of 14 calendar days. The Seller voluntarily extends this period to 30 calendar days from the day on which the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Product. Withdrawal from the agreement within the extended 30-day period takes place on the terms set out in this paragraph, except for the costs indicated in point 8.8 of this paragraph.

8.2. The period for withdrawal from the agreement begins:

1) for an agreement under which the Seller delivers a Product – from the time the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Product,

2) in the case of an agreement covering multiple Products delivered separately – from the time possession is taken of the last Product.

8.3. To meet the withdrawal deadline, it is sufficient to send the withdrawal statement before the deadline expires. The statement of withdrawal from the agreement may be submitted:

1) electronically to: office@lumpurini.com

2) in writing to: ul. Garbarska 18, lok. 10.8, 20-340 Lublin

3) using the model withdrawal form constituting Appendix No. 1 to these Terms and Conditions (use of the model form is not mandatory)

8.4. In the event of withdrawal from a distance agreement, the agreement is deemed not to have been concluded.

8.5. The Consumer is obliged to return the Product to the Seller promptly, no later than within 14 calendar days from the date of withdrawal from the agreement. This means that the statement of withdrawal may be submitted within 30 calendar days from taking possession of the Product, and then the Product must be sent back within 14 calendar days from the date of submitting the withdrawal statement. The returned Product should be sent to the following address:

Spilnodiia Sp. z o.o., ul. Siewna 15, 94-250 Łódź

(with the note: RETURN – lumpurini.com/pl)

8.6. The Seller is obliged to refund the Consumer all payments made by the Consumer, including the costs of delivering the Product (except for additional costs resulting from the Consumer's choice of a delivery method other than the cheapest standard delivery method available in the Store), promptly and no later than within 14 calendar days from the date of receiving the Consumer's statement of withdrawal from the agreement. The Seller may withhold the refund until the Product is received or until the Consumer provides proof that the Product has been sent back.

8.7. The refund is made using the same payment method used by the Consumer, unless the Consumer has expressly agreed to another refund method that does not involve any costs for the Consumer.

8.8. Possible costs related to withdrawal from the agreement that the Consumer is obliged to bear:

1) direct costs of returning the Product (return shipment) – borne by the Consumer,

2) if the Consumer chose a delivery method other than the cheapest standard method offered in the Store, the Seller is not obliged to refund the additional costs incurred by the Consumer.

8.9. The Consumer is liable for any reduction in the value of the Product resulting from its use beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8.10. We ask that, where possible, the Product be returned complete, together with accessories, documents and packaging, as this will facilitate return processing. Lack of the original packaging does not exclude the right to withdraw from the agreement. We do not accept return shipments sent cash on delivery.

8.11. Exceptions to the right of withdrawal from the agreement

The right to withdraw from a distance agreement does not apply to the Consumer in relation to agreements:

1) where the subject of performance is a non-prefabricated Product, manufactured according to the Consumer's specifications or intended to meet the Consumer's individual needs,

2) where the subject of performance is a Product that deteriorates quickly or has a short shelf life,

3) where the subject of performance is a Product delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery,

4) for the provision of services, if the Seller has fully performed the service with the Consumer's express and prior consent,

5) for the supply of digital content not supplied on a tangible medium, if performance began with the Consumer's express consent.

§ 9. OUT-OF-COURT COMPLAINT HANDLING AND CLAIMS PROCEDURES

9.1. Detailed information on the Consumer's ability to use out-of-court complaint handling and claims procedures, as well as the rules of access to these procedures, is available on the website of the Office of Competition and Consumer Protection at: https://polubowne.uokik.gov.pl/.

9.2. A contact point operates under the President of the Office of Competition and Consumer Protection, whose task includes providing consumers with information on out-of-court dispute resolution. Contact: telephone 22 55 60 332 or 22 55 60 333, e-mail: kontakt.adr@uokik.gov.pl.

9.3. The Consumer has, among others, the following options for using out-of-court complaint handling and claims procedures:

1) an application for the dispute to be resolved by a permanent amicable consumer court,

2) an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection,

3) assistance from a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (including the Consumer Federation and the Association of Polish Consumers).

9.4. We inform you that the European online dispute resolution platform (ODR platform) was discontinued as of 20 July 2025 pursuant to Regulation (EU) 2024/3228 of the European Parliament and of the Council of 19 December 2024.

§ 10. PROVISIONS CONCERNING BUSINESS CUSTOMERS

10.1. This paragraph and the provisions contained in it are addressed exclusively to Customers who are neither Consumers nor Privileged Entrepreneurs.

10.2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion without giving a reason and without any claims on the part of the Customer.

10.3. The Seller's liability under warranty for the Product or for lack of conformity of the Product with the Agreement is excluded in relation to Customers who are neither Consumers nor Privileged Entrepreneurs.

10.4. The Seller will respond to a complaint submitted by an entrepreneur within 30 calendar days from the date of its receipt.

10.5. The Seller's liability towards an entrepreneur, regardless of its legal basis, is limited – both for a single claim and for all claims jointly – to the amount of the price paid and delivery costs, but not more than one thousand Polish zloty (PLN 1,000.00). The Seller is not liable for lost profits.

10.6. Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.

§ 11. PERSONAL DATA PROTECTION

11.1. The controller of the personal data of Customers of the Online Store is LUMPUR-P SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Lublin, ul. Garbarska 18, lok. 10.8, 20-340 Lublin, NIP: 9462757831.

11.2. Contact with the Controller regarding personal data protection is possible by e-mail at: office@lumpurini.com or in writing to the Controller's registered office address.

11.3. Personal data are processed for the purposes, for the period and on the grounds and principles indicated in the Privacy Policy published on the Online Store website. The Privacy Policy contains, in particular, the rules for processing personal data, the legal bases, purposes and retention periods, the rights of data subjects, as well as information on the cookies and analytical tools used.

11.4. The Online Store may use the following analytical and marketing tools, which may process Customers' personal data:

1) Google Analytics – an analytical tool of Google LLC used to analyse website traffic,

2) Google Ads – an advertising platform of Google LLC,

3) Meta Pixel (Facebook Pixel) – an analytical and advertising tool of Meta Platforms Ireland Ltd,

4) Meta Ads – an advertising platform of Meta Platforms Ireland Ltd,

5) other analytical and marketing tools, the list of which is updated in the Privacy Policy.

11.5. Providing personal data is voluntary, but necessary to conclude and perform the Sales Agreement. The Customer has the right to access their data, rectify it, erase it, restrict its processing, the right to data portability and the right to object, as well as the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office.

11.6. Detailed information on personal data protection and the cookies policy is included in the Privacy Policy available on the Online Store website.

§ 12. PRODUCT REVIEWS

12.1. The Seller may enable Customers to submit and access reviews of Products and the Online Store.

12.2. A Product review may be submitted only by a Customer who actually purchased the given Product in the Online Store. It is prohibited to post fictitious or sham reviews.

12.3. The Seller takes steps to verify whether reviews come from Customers who purchased the given Product. Review verification may be carried out, in particular, by linking the review to the Order number, the e-mail address used during purchase or an invitation to submit a review sent after the Product purchase. The Seller does not post or commission false reviews. Both positive and negative reviews are made available.

12.4. In the case of reviews resulting from paid cooperation (e.g. with influencers), such reviews are clearly marked as "Sponsored review" or in an equivalent manner.

§ 13. ILLEGAL CONTENT AND THE DIGITAL SERVICES ACT (DSA)

13.1. Contact point – the Seller designates the e-mail address office@lumpurini.com as a contact point enabling direct communication with the authorities of Member States, the European Commission and the Digital Services Board, as well as with Customers. Communication may be conducted in Polish and English.

13.2. Procedure for reporting illegal content – any person may report to the Seller the presence of illegal content within the meaning of the Digital Services Act at: office@lumpurini.com. The report should include: (1) a statement of reasons why the content is illegal, (2) the exact location of the content (URL), (3) the contact details of the reporting person (if possible), (4) a statement that the report is made in good faith.

13.3. The Seller reviews reports in a timely, non-arbitrary and objective manner. The reporting person is informed of the decision taken without undue delay.

13.4. The Service Recipient is obliged to comply with the rules for using the Online Store, in particular the prohibition on providing content that is unlawful, contrary to good practice or infringes the rights of third parties.

§ 14. FINAL PROVISIONS

14.1. Agreements concluded through the Online Store are concluded in Polish.

14.2. The Seller reserves the right to amend the Terms and Conditions for important reasons, in particular: changes in legal provisions, changes in payment or delivery methods, or changes in the scope of Electronic Services provided. Customers who have an Account will be notified of each change to the Terms and Conditions at least 15 days before the changes enter into force. If the Customer does not accept the new Terms and Conditions, the Customer has the right to terminate the Account maintenance agreement.

14.3. Amendments to the Terms and Conditions will not affect the rights acquired by Customers before the date on which the amendments enter into force, in particular they will not affect Orders placed or being fulfilled or Sales Agreements concluded.

14.4. In matters not regulated by these Terms and Conditions, generally applicable provisions of Polish law apply, in particular: the Civil Code, the Act of 18 July 2002 on the provision of electronic services, the Consumer Rights Act and other applicable legal provisions.

14.5. The court competent to settle disputes with Consumers is the court having jurisdiction under the general rules (Code of Civil Procedure). For disputes with Customers who are not Consumers, the competent court is the court having jurisdiction over the Seller's registered office.

14.6. These Terms and Conditions are effective as of 14.05.2026.

APPENDIX NO. 1 – MODEL WITHDRAWAL FORM

(Appendix No. 2 to the Consumer Rights Act)

This form may be completed and returned if you wish to withdraw from the agreement. Use of the form is not mandatory. The Seller voluntarily extends the withdrawal period to 30 calendar days.

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Addressee:

LUMPUR-P SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

ul. Garbarska 18, lok. 10.8, 20-340 Lublin

E-mail: office@lumpurini.com

Online Store: lumpurini.com/pl

I/We (*) hereby inform you of my/our (*) withdrawal from the agreement for the sale of the following goods (*) / for the provision of the following service (*):

Name of goods/service: .......................................................................................................................

Order number: .....................................................................................................................................

Date of agreement (*) / date of receipt (*): ...........................................................................................

Name and surname of the consumer(s): ...............................................................................................

Address of the consumer(s): ................................................................................................................

Bank account number for the refund: ...................................................................................................

Signature of the consumer(s) (only if the form is sent in paper form):

........................................................

Date: .................................................................................