LUMPURINI | lumpurini.com

Seller: LUMPUR-P SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Garbarska 18, lok. 10.8, 20-340 Lublin, KRS: 0001192327, NIP: 9462757831, REGON: 542625401, e-mail: office@lumpurini.com, phone: +48 452 922 586.

1. Statutory protection - conformity of the Product with the agreement

In accordance with the Terms and Conditions of the Online Store, the Seller is obliged to deliver to the Customer a Product that conforms to the Sales Agreement.

For agreements concluded from 1 January 2023, the Seller is liable to the Consumer and the Privileged Entrepreneur for any lack of conformity of the Product with the agreement for a period of 2 years from the date the Product is delivered to the Customer.

These rights arise from applicable law and may not be limited by a warranty, the store terms and conditions or the manufacturer’s terms.

2. What is a warranty?

A warranty is a voluntary statement concerning the quality of a Product. The warrantor may be the manufacturer, importer, distributor or seller - depending on who has made the warranty statement.

If a warranty has been granted for a given Product, its detailed terms, scope, duration, the warrantor’s details and the procedure for using the warranty are specified in the warranty card, user manual, Product description or another document provided to the Customer.

The warranty does not exclude, limit or suspend the Customer’s rights arising from the Seller’s liability for a lack of conformity of the Product with the agreement.

3. How to submit a complaint

A complaint may be submitted electronically to: office@lumpurini.com or in writing to: ul. Garbarska 18, lok. 10.8, 20-340 Lublin, Poland.

To speed up the complaint handling process, we recommend providing: the order number, full name, e-mail address, a description of the problem, the date when the non-conformity was noticed and - if possible - photos or a video showing the problem.

Providing this information is only recommended and does not affect the effectiveness of submitting a complaint.

4. What may the Customer request?

In the event of a lack of conformity of the Product with the agreement, the Customer may request that the Product be brought into conformity with the agreement, in particular by repair or replacement.

In cases provided for by applicable law, the Customer may also request a price reduction or withdraw from the agreement.

The manner of handling the complaint depends on the nature of the reported non-conformity, the condition of the Product and applicable legal provisions.

5. Time limit for responding to a complaint

The Seller will respond to the complaint without undue delay, no later than within 14 calendar days from the date of receiving it.

If the Seller does not respond within the above period, the complaint is deemed justified.

6. Costs in the case of a justified complaint

If the complaint is found to be justified, the Seller bears the cost of collecting the complained Product from the Customer and the costs of actions necessary to bring the Product into conformity with the agreement.

This section applies to complaints due to a lack of conformity of the Product with the agreement. It should not be confused with a voluntary return of a Product under the right of withdrawal, where the direct cost of return shipment is borne by the Customer in accordance with the Return Policy and the Terms and Conditions.

7. Damaged shipment

We recommend checking the condition of the shipment at the time of receipt from the courier. If the shipment shows visible mechanical damage, the Customer may refuse to accept it or prepare a damage report together with the courier.

Preparing a damage report is not a condition for submitting an effective complaint, but it may make the process easier and faster.

8. Manufacturer’s or distributor’s warranty

Some Products may be covered by a manufacturer’s or distributor’s warranty. If such a warranty has been granted, the Customer may use it in accordance with the terms specified by the warrantor.

The Customer may choose whether to use the warranty or the statutory rights against the Seller for a lack of conformity of the Product with the agreement. The Seller does not impose any choice of the legal basis for the complaint on the Customer.

9. Product safety and certificates

Products offered in the Store are intended for children and should be used in accordance with the Product description, user manual, intended use and recommendations concerning the child’s age.

If certificates, declarations of conformity or additional safety documents are available for a given Product, such information may be indicated in the Product description, attached to the Product or made available to the Customer upon request.

If you have any questions regarding the safety, assembly or use of the Product, please contact us before using it.

10. Contact regarding complaints and warranties

E-mail: office@lumpurini.com

Phone: +48 452 922 586

Correspondence address of the Seller: LUMPUR-P SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Garbarska 18, lok. 10.8, 20-340 Lublin, Poland.

For returns of Products without giving any reason, the separate Return Policy available in the Online Store applies.

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